Privacy policy

This policy explains what Ultimate Roofcare Ltd (company number 16174936, registered office 44 Harpur Street, Bedford MK40 2QT) collects when you use this website or contact us, what we do with it, and your rights. Contact: info@ultimateroofcare.co.uk or 01234 634 016.

What we collect

When you send an enquiry or ask for a quote we collect the details you give us: your name, phone number, email address, the postcode or address of the property, and what you tell us about the roof or the work you need. If you ring or email us we keep the details you give us in the same way. If you send photos, we keep those with your enquiry.

The website also records which page you arrived on and where you came from (for example a search engine, a link or one of our leaflets), so we can see which pages and adverts bring in enquiries. It does not record anything that identifies you beyond what you type.

What we do with it

We use your details to reply to you, to come and look at the job, to quote for it, and to arrange and invoice the work if you go ahead. Your enquiry is stored in our secure job system and an alert is emailed to our office mailbox. We do not sell your details and we do not add you to a marketing list.

Lawful basis

We use your details at your request, to take the steps you have asked for before any contract, to carry out a contract with you, to meet our legal obligations (for example keeping records for tax), and for our legitimate interest in running the business and keeping a record of enquiries and jobs.

Who else sees it

The website and job system are hosted on servers in the United Kingdom, and email is sent through our email provider. They handle your details on our behalf only to run the site and deliver messages. We share details with others only where the job needs it (for example a scaffolder or Building Control for your roof) or where the law requires it.

How long we keep it

We keep an enquiry for as long as we need it to deal with it and any work that follows. Records of work we carry out are kept for as long as we need them for the guarantee and for our accounts. Ask us to delete your details sooner and we will, unless the law requires us to keep them.

Your rights

You can ask for a copy of the personal data we hold about you, ask for it to be corrected or deleted, and object to or restrict how we use it. Email info@ultimateroofcare.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Cookies

The site uses a session cookie and a security cookie, which it needs to work, and one first-party cookie, kept for 90 days, that remembers how you first arrived so that an enquiry you send later is credited to the right page or advert. It holds no personal details. The site does not use analytics or advertising cookies. You can clear cookies at any time in your browser settings.